Guest, Membership and Events Coordinator – 28 York Place Hotel

28 York Place is located in the heart of Edinburgh’s New Town. The hotel includes Bar28, function and meeting facilities and eight guest rooms. We pride ourselves on offering a personalised experience for every guest, receiving positive feedback and return guests. Our vision is To be outstanding hosts – we will welcome our guests with the best of Scottish hospitality.

We also have a private members association, Lothian and Borders Social and Recreational Association (LBSRA). We offer members benefits including free entry to some of Scotland’s leading tourist attractions, discounted tickets to local attractions, and discounts for a range of high street retailers and hospitality venues. We organise social events for our members to come together along with benefits to support our members’ wellbeing. Our vision is to Create a community of members to encourage them and their families to enjoy a happier, healthier life.

You will be a key member of the team, reporting to our general manager who will use their 12 years of experience working with our company to support you in your role.

About the role…

You’ll be based in our hotel working as a Guest, Membership and Events Coordinator across our two companies. This opportunity calls for someone who is willing to adapt to the changing demands of a small business. The role offers the right candidate an exciting opportunity to learn new skills and grow, as you develop within the hospitality industry.

Your working week will be 40 hours, typically five days out of seven. You will work a share of evening and weekend shifts – you must be flexible to work early mornings and late finishes.

Key responsibilities…

  • Administration – handle all aspects of the administration of our hotel and membership association
  • Events – sell our meeting and event spaces, arrange social events for our members and play a key part in the delivery of events on the day
  • Food and beverage – you’ll serve in our bar as required, occasionally helping in the kitchen to prepare event catering and breakfasts and work with our management team to plan menus and order stock
  • Guest relations management – handle all aspects of our guest experience, including pre-arrival, welcome and post-departure. You will respond to guest feedback, reviewing every positive and negative review or comment and escalating to the general manager as required.
  • Management information – prepare management information, meeting papers and reports on a monthly basis
  • Meetings – prepare agendas, attend meetings and prepare minutes and an action log
  • Member benefits – grow our range of member benefits, build relationships with current and future partners, manage hire of our minibus
  • Member relations management – engage with our members, respond to enquiries in a timely manner and encourage membership retention and growth
  • Newsletter marketing – prepare our monthly and ad-hoc newsletters, these are a key way to reach our members
  • Operations – you’ll play a key part in the operation of our small hotel, managing stock, orders, deliveries and engaging with suppliers. You’ll identify maintenance issues, report these to the general manager and organise contractors as required
  • People management – you’ll ensure our team have a work plan each day, meet with them regularly to discuss their performance and offer coaching feedback to help them grow. You’ll support with recruitment from time to time.
  • Social media marketing – develop a social media calendar, post regularly and provide management information on engagement
  • Stayover cover – from time to time we’ll require you to provide stayover cover when our live-in management are off, you’ll receive an allowance when staying
  • Website – review and update our website regularly, creating new content and ensuring stock availability is accurately recorded

    We are looking for…

  • Excellent verbal and written communication – you must be a confident communicator
  • Demonstrable initiative
  • Strong organisational skills
  • Great attention to details
  • Ability to work both as part of a team and independently
  • Exceptional customer service skills
  • Experience working within a hospitality setting is desirable
  • Experience of using Mailchimp and Canva is desirable
  • Experience of using WordPress is desirable
  • Experience of using Google Workspace or Microsoft Office
  • Experience of social media management

We are passionate about our people! In return, we’ll give you…

  • A salary of £24,500 and a retention bonus of £500 once you’ve been with the company for a year
  • Enhanced overtime paid at time and a third
  • Long service awards each Christmas after you’ve been with the company for 1 year
  • Allowances for stayover cover
  • Uniform allowance
  • Learning and development opportunities to fulfil your full potential
  • Staff discounts
  • A full company benefits programme
  • Access to our employee wellbeing platform
  • Enhanced contributions to employee pension (for eligible workers)
  • 28 days holiday entitlement
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