Event Planning Executive – Cameron House

The scope of the role

As an Event Planning Executive you will be part of a fun, highly driven Sales and Events team working closely with all departments across the Resort. From the minute your Sales colleague hands over the signed contract your primary focus will be to provide exceptional customer service working in partnership with our clients and your Cameron Clan colleagues to produce a 5 star memorable event.

Event Planning Executive

Under the guidance of the Director of Events, you will be responsible for working within the Conference & Events Sales team to provide exceptional service, maintain high standards, maximise client satisfaction and hotel profitability whilst being compliant with local and corporate standard operating procedures.

The key responsibilities of the position will be:

Ensuring complete understanding of the handover of event from signed contract stage to ensure exceptional event delivery. Updating and issuing amended contracts as required during the planning stage and ensuring all billing processes and final payments
Identify needs and provide solutions to match them.
Ensuring adherence to Site Inspection policies and that VIP site inspections are conducted where applicable
Maintaining effective and appropriate liaison with clients throughout the planning process, coordinating and conducting planning site inspections and menu tastings where appropriate and at a time convenient to the client
Providing innovative set-ups and functions for groups and propose ideas to improve services and event quality
Maximising upselling opportunities of all departments within the resort
Working closely with M&E Operations
Maintaining client accounts and booking/planning processes in Delphi FDC, Resort Suite and other systems
Generate detailed Function Sheets for the operating departments ensuring adherence to completion and distribution timelines.
Liaising with each department ensuring a high level of internal communication
Attending daily & weekly group & events meetings and other meetings
Meet and greet clients on event days
Working with 3rd party suppliers
Feedback follow up
Exhibitions, trade shows, open days and sales blitzes
Some key skills and experience you will need to apply for the role:

Strong IT skills with knowledge of Delphi fdc/Resort Suite beneficial
Knowledge of sales techniques including upselling, strong closing and negotiating skill
Ability to work effectively under time constraints and deadlines
A strong background in an Events/Sales in a similar size and quality of hotel
Excellent interpersonal skills

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

WHAT’S IN IT FOR YOU?
At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you’ll have plenty of opportunity to make the most of our own five-star facilities. Here’s what to expect:

• Free meals when on duty, in our team cafes
• Pension scheme
• Refer-a-friend scheme
• Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays, rising with long service
• Free Leisure Club Membership, with friends and family discounts.
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
• Supplier and local business discounts
• Free parking

And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.

Cameron House
Cameron House, Loch Lomond, Alexandria, Dunbartonshire, G83 8QZ