The Golden Jubilee Conference Hotel has been awarded a gold accreditation standard from a venue ratings service.
High levels of customer satisfaction were behind the awarding of a VenueVerdict Gold Accreditation from market research agency BDRC, which rates around 375 participating venues across the UK, with more than 15,000 pieces of individual feedback from customers.
The Gold Standard is based on venues achieving a 12-month Net Promoter Score (NPS) of +70 (scores range from -100 to +100). NPS is a progressive measure of customer service performance which acknowledges the power that excellent service has when it comes to driving positive word of mouth for a brand.
This latest recognition comes after the Golden Jubilee was awarded Conference Hotel of the Year at the 2018 Scottish Hotel Awards.
Hotel Director Bronagh Bell said: “This recognition shows how our conscientious staff really go the extra mile for conference organisers and delegates. It demonstrates our commitment to deliver a ‘venue of excellence’ for the meetings, incentives, conferences, exhibitions (MICE) market.
“We have had a fantastic year so far and have grown our international association market and reputation. We recently hosted the World Federation of Hemophilia Global National Member Organisation training event, our largest and most complex meeting to date.
“I would very much like to thank each member or our hard-working team for their dedication and can-do attitude which helps us deliver innovative, collaborative and bespoke services for a unique user experience.”
Natalie Wiseman, Client Services Manager, BDRC said: “Congratulations to the Golden Jubilee Conference Hotel on achieving the Gold Standard Accreditation.
“It’s fantastic to see the hotel able to showcase itself as a result of customer feedback, and a credit to all those involved in delivering quality events.”
The title is the latest in a long line of accolades and awards for the Golden Jubilee Conference Hotel, which is celebrating 10 years as a member of Venues of Excellence this year.
Last year it was named Business Hotel of the Year and received the award for Excellence in Hotel Conference Facilities at the Small Business Awards 2017.
It also received a TripAdvisor Certificate of Excellence for the seventh year in a row.